Emotional Support Pets enjoy their Federally protected status as codified below:
Code of Federal Regulations
C.F.R. § 382.117 (e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passengers scheduled initial flight) on the letterhead of a licensed mental health professional including a medical doctor specifically treating the passenger’s mental or emotional disability (e.g., psychiatrist, psychologist,
licensed clinical social worker) stating the following:
(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders - Fourth Edition (DSM IV);
(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination;
(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and
(4) The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect to all other animals, including unusual or exotic animals that are presented as service animals (e.g., miniature horses, pigs, monkeys), as a carrier you must determine whether any actors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or heavy to be accommodated in the cabin, whether the animal would pose a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, whether it would be prohibited from entering a foreign country that is the flight’s destination). If no such factors preclude the animal from traveling in the cabin, you must permit it to do so. However, as a foreign carrier, you are not required to carry service animals other than dogs.
(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the explanation must be provided to the passenger either at the airport, or within 10 calendar days of the incident.
48 Hour Advance Notice
C.F.R. § 382.27(c) You may require a passenger with a disability to provide up to 48 hours' advance notice and check in one hour before the check-in time for the general public to receive the following services and accommodations. The services listed in paragraphs (c)(1) through (c)(3) of this section are optional; you are not required to provide them,
but you may choose to do so.
(#8) Transportation of an emotional support or psychiatric service animal in the cabin;
C.F.R. § 382.27(g) If a passenger does not meet advance notice or check-in requirements you establish consistent with this section, you must still provide the service or accommodation if you can do so by making reasonable efforts, without delaying the flight.
Confirming Your Prescription
Airlines are permitted to retain a copy of your prescription for validation purposes pursuant to C.F.R. §164.50
EmotionalSupportPet.com and our partner Keystone Psychological Services are committed to the full protection and confidentiality of all patient information in compliance with Federal Laws.
Pursuant to C.F.R. § 164.506 airlines are only permitted to verify the authenticity of your prescription, however we are not permitted to reveal any other personal information without your express consent.
Additionally, we do NOT ask for or collect personal credit information such as social security numbers or driver's license numbers.
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